SSA Telephone Interpreter Services Asian Pacific Islander Language

$179 / year

This dataset displays national Telephone Interpreter Services (TIS) call volume for over 50 Asian and Pacific Islander languages by fiscal years and fiscal years quarters at national level. A fiscal year runs from October through September and a quarter is broken into a three-month time frame within a fiscal year.


It is essential that Social Security Administration (SSA) employees have the tools to communicate effectively with the American public, regardless of an individual’s inability to communicate effectively in English. To achieve fair and equitable service, SSA offers limited English proficient (LEP) individuals the option to use the Telephone Interpreter Services (TIS), a contract awarded and administered by the Office of Acquisition and Grants (OAG), when doing business with SSA. This service has been available since 2002, is free of charge to individuals requiring language assistance, and is an important component of SSA service to LEP Asian Americans and Pacific Islanders (AAPI). TIS interpreters are available 24 hours a day, 7 days a week, and 365 days a year, which allows us to provide real time service to all of our LEP customers.

The Social Security Administration (SSA) is an independent agency of the United States federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivor’s benefits. To qualify for these benefits, most American workers pay Social Security taxes on their earnings; future benefits are based on the employees’ contributions. Social Security taxes fund the Old-Age, Survivors, and Disability Insurance Trust Funds that are used to pay Retirement, Survivors, and Disability Insurance benefits. SSA also administers the Supplemental Security Income (SSI) program, a federal needs-based program financed through general revenue funds.

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United States


John Snow Labs; U.S. Social Security Administration;

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Asian And Pacific Islander Population, Social Security Services, Limited English Proficient Population, Language Translation, Telephone Interpreter Services, Call Volume By Year, Call Volume By Quarter, Call Volume By Preferred Language, Data By Fiscal Years, Data By Fiscal Years Quarters

Other Titles

SSA API Telephone Interpreter Services, SSA Telephone Interpreter Services By Year Quarter And API Language, SSA Telephone Interpreter Services By Preferred API Language

Preferred_LanguageSSA customer’s preferred Asian and Pacific Islander language requesting assistance using TISstring-
Time_Period_CoveredSpecifies whether the time period for which is provided the call volume for is a fiscal year or a fiscal year quarterstring-
Fiscal_YearThe fiscal year to which the annual or quarterly data is correspondingdate-
Fiscal_Year_QuarterThe fiscal year quarter to which the quarterly data is correspondingstring-
Call_VolumeThe call volume that measures the utilization of Telephone Interpreter Services during a fiscal year or a fiscal year quarterintegerlevel : Ratio
Preferred LanguageTime Period CoveredFiscal YearFiscal Year QuarterCall Volume
BahasaFiscal Year Quarter2013Q1 (October - December)1
BengaliFiscal Year Quarter2013Q1 (October - December)247
BurmeseFiscal Year Quarter2013Q1 (October - December)299
Cambodian/KhmerFiscal Year Quarter2013Q1 (October - December)686
CantoneseFiscal Year Quarter2013Q1 (October - December)4770
CebuanoFiscal Year Quarter2013Q1 (October - December)1
ChaochowFiscal Year Quarter2013Q1 (October - December)8
ChinFiscal Year Quarter2013Q1 (October - December)5
ChuukeseFiscal Year Quarter2013Q1 (October - December)13
Fijian HindiFiscal Year Quarter2013Q1 (October - December)1