It is essential that Social Security Administration (SSA) employees have the tools to communicate effectively with the American public, regardless of an individual’s inability to communicate effectively in English. To achieve fair and equitable service, SSA offers limited English proficient (LEP) individuals the option to use the Telephone Interpreter Services (TIS), a contract awarded and administered by the Office of Acquisition and Grants (OAG), when doing business with SSA. This service has been available since 2002, is free of charge to individuals requiring language assistance, and is an important component of SSA service to LEP Asian Americans and Pacific Islanders (AAPI). TIS interpreters are available 24 hours a day, 7 days a week, and 365 days a year, which allows us to provide real time service to all of our LEP customers.
The Social Security Administration (SSA) is an independent agency of the United States federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivor’s benefits. To qualify for these benefits, most American workers pay Social Security taxes on their earnings; future benefits are based on the employees’ contributions. Social Security taxes fund the Old-Age, Survivors, and Disability Insurance Trust Funds that are used to pay Retirement, Survivors, and Disability Insurance benefits. SSA also administers the Supplemental Security Income (SSI) program, a federal needs-based program financed through general revenue funds.